Frequently Asked Questions

Here we answer some of the most common questions.

    • How long does it take to complete my order?

      Our average turn-around time is 10-14 days.  Rush orders are an additional charge.
    • How do I pay for my order?

      Typically, a 50% deposit is required when the order is placed.  We accept all major credit cards.
    • How much does it cost to frame a picture?

      Because of the wide variety and the hundreds of choices in mats and picture frame molding, we are unable to quote a price for your artwork via e-mail or phone.  The best way to get an accurate price for your custom framing project is to bring it in to our shop where we can take precise measurements and narrow down your choices of mats and frames to compliment your artwork.  We will be happy to provide you with an estimate once your decisions are made.  
    • How do I hang my picture?

      Every finished frame comes with a hanging device and a wall hook.
    • Can I update a picture I already have?

      Yes.  If your decor changes or your mats and frames are faded or damaged, we will be happy to work with you to improve your pictures.  We will also replace broken or non-UV protective glass.
    • I loved my previous order and want to reorder the exact same thing. How can I do that?

      No need to bring the framed piece back in - all order information is stored in our database.